Application Support Officer

09/11/2020
Location: Brussels
Contract type: Permanent

Organisation

Strategic context

Vision
A world where all trade delivers social, environmental and economic benefits for everyone

Mission

We enable organizations to enhance human prosperity, use natural resources responsibly and drive open trade globally

Our vision is of a world where all trade delivers social, environmental and economic benefits for everyone. A world where organizations are able to enhance human prosperity, use natural resources responsibly and drive open trade globally. We call this Trade with Purpose.

  1. Build our organization to be future fit We will continue to be strong, flexible and relevant, ensuring our members’ voices shape our strategic approach and all our activities. We will build our membership and our geographic presence to drive change at scale.
  2. Support our members through insight, expertise and influence -We will increase our capacity to monitor and predict trends and developments that impact our members. We will continue to provide world-class tools that enable our members to anticipate trends and effectively manage their supply chains. We will create mutually beneficial partnerships that support our members on their issues.
  3. Inspire action around the world - We will continue to show how individuals and corporations can promote open and responsible trade, acting as a beacon of good practice, pioneering meaningful trade policies and developing a network of ambassadors.
  4. Grow high-performing people to become the leaders of a sustainable tomorrow - We will continue to embed sustainability in our members’ organizational DNA; build capability and capacity and develop best practice business models that enable organizations to achieve their goals.
  5. Prosper by contributing to the Sustainable Development Goals and increasing human prosperity for all - Through our combined membership we will reach a tipping point where business behavior can positively change society, drive significant impact towards the SDGs and create profitable business.

Culture & Values

  • Leadership: Be a leading force for positive change
  • Collaboration: Foster collaborative networks that empower stakeholders worldwide to achieve a common vision
  • Excellence: Deliver the best we can in everything we do

 

Role

Responsibilities Challenges
  •  As an application support  officer you are the person in the middle between first line support, the business and the IT suppliers.

  • You manage to give for every application problem a direction of solution.

  • You have knowledge about new technology, you are experienced in SQL and you are able to explain an IT problem  in a human way. 

  •  Train and guide end users

  • You will together with the team validating each feature developed by external parties.

  • Technical skils: 

    Knowledge of technology

     and SQL

  • Improve/ design procedures and policies

  • Research new and interesting technology that could be of use 

  • Language: English

  • Combination of Microsoft and Apple technologies
  • Evolving IT infrastructure
  • Combination of day-to-day support with project activity

Success Profile

Competencies Experience
THOUGHT
Customer focus
Manages complexity
 
PEOPLE
Collaborates
Values difference
 
RESULTS
Resourcefulness
Drives Results
Solution minded
 
SELF
Courage
Situational Adaptability
  • a degree in computer science
  • 3-5 years’ experience in supporting an organization in his functional support
  • Industry experience is critical
  • Experience with Scrum is a plus
  • Knowledge of SQL is a must
  • Proven skills and experience
  • Team player
  • Global exposure
  • Thorough working proficiency in English. Any other language is an asset.

 

Traits Drivers
 
Awareness - self-awareness, situational awareness
Learning Agility - mental agility, people agility, change agility, results agility
Leadership traits - focus, assertiveness, persistence, tolerance of ambiguity, optimism
Capacity - problem-solving
 
Derailers
Volatile
Micromanagement
Closed
Advancement drive
Role Preference
Career planning

 

To apply for this role send your CV and cover letter to jobs@amfori.org.