Membership and Social Sustainability Coordinator

Location: Brussels
Contract type: Permanent


As the leading global business association for open and sustainable trade, we bring together over 2,000 retailers, importers, brands and associations from more than 40 countries. Our membership contains organisations of all sizes and all sectors with a combined turnover of more than one trillion euros.

Our mission is to enable each of our members to enhance human prosperity, use natural resources responsibly and drive open trade globally. These are major challenges and we need to work collaboratively to tackle them. Together we can influence and drive positive change at scale.   

amfori is headquartered in Brussels with a strong network of representatives based across 14 countries. We offer members a practical framework and world-class tools to manage the social and environmental performance of their supply chains and anticipate future trends. We advocate for progressive policy and collaborate with national, European and international partners to achieve social, environmental and economic progress.  


Committed to, “Growing high-performing people to become the leaders of a sustainable tomorrow”, we currently have the following exciting opportunity:


Membership Coordinator and Social Sustainability Coordinator

Accountable for providing professional support to enable amfori members and their business partners to enhance human prosperity and use natural resources responsibly, through their supply chain and trade activities. Aiming for Excellence in Membership Satisfaction, with Fairness and Respect for all internal and external stakeholders 

Location:        Brussels                                 

Scope:            Global

Report to:       Membership Lead


Scope of Work

Member and Key User Support

  • Point of contact for amfori members concerning non-compliance and zero tolerance cases that occur in the supply chain of members
  • Key member support in the remediation of human rights violations (bonded labour, child labour, serious occupational health & safety issues) by coordinating conference calls with members to facilitate driving positive impacts in member supply chains
  • Primary contact for amfori members and relevant amfori functions, coordinating timely and appropriate follow-up and resolution
  • Provide accurate information with regards to the organisation’s benefits, policies, and procedures to members and potential members
  • Coordinate investigations of ethical business behaviour and process due diligence requirements for member applicants
  • Working with amfori colleagues on common projects to improve the operational service and to find appropriate solutions to support the vision of ‘Trade with Purpose’
  • Provide support and guidance to members and business partners on the use of amfori technical interfaces (amfori Sustainability Platform, amfori Academy, amfori website etc.)
  • amfori global Network support


Administration and Reporting

  • Development and maintenance of relevant SOPs
  • Supporting relevant system protocols and rules
  • Preparing and delivering identified reports


Secretariat Support

  • Fully support the local amfori office as required specifically in relation to Membership support
  • Represent amfori at agreed regional events, meetings, and conferences as appropriate


Must have:

  • University degree
  • Fluent in English, additional languages are an asset
  • Knowledge and practical experience in the remediation of human rights violations and non-compliance of social standards (bonded labour, child labour, occupational health & safety)
  • Reactive, solution-oriented and customer engaged
  • Knows how to work under pressure
  • Eager to learn and ability to grasp new information quickly and accurately
  • Diplomatic, cordial, articulate and assertive
  • Build strong connections with wide range of members and stakeholders
  • Good knowledge of Windows, notably Excel, Word and PowerPoint
  • Strong ability to multi-task and coordinate several projects simultaneously
  • Flexible, dynamic and open personality
  • Ability to fit well into a multi-cultural team


What we offer:

-  Permanent contract

-  Remuneration package, which includes lunch vouchers, group insurance, DKV hospital and dental insurance and contribution to public transportation for commute to work

-  An exciting international environment located in Brussels


The position is located in Brussels.

Please send your cover letter and CV to: mentioning “membership and social sustainability coordinator”
Selected candidates will be invited for an interview.



amfori Vision
A world where all trade delivers, social, environmental and economic benefits for everyone