Platform Migration: We Are Here to Support You

09-09-2020

 

amfori has introduced multiple channels of support for its members to ensure a smooth migration.

Dedicated Webpage

To ensure members have quick access to all  information regarding the amfori Sustainability Platform, a dedicated webpage has been created on the amfori website. This webpage hosts news articles, information on migration and links to relevant resources - including an FAQ document, which aims to answer the most common questions about the Platform.

amfori Academy

The amfori Academy is where members and their business partners can find:

  • step-by-step guidance on how to work on the new platform (in 4 languages)
  • guidance videos
  • info-kits and training guides for business partners (in 9 languages)
  • recordings of all webinars

amfori Academy - for non-migrated users: Members - Producers

New amfori academy – for migrated users: Members - Producers

Webinars

Since February 2020, amfori Secretariat has conducted member webinars to:

  • introduce new features
  • give quick “how-to” tutorials
  • answer member questions
  • receive member feedback

The recording and presentation of each webinar is available in the amfori Academy. Keep an eye on our events page for the next webinar.

Membership Support

If amfori members and their business partners need further support, they are encouraged to contact our membership team at info@amfori.org. Our team responds to all platform enquiries within 48 hours.

Related articles: 

When will Your Company be Migrated to the amfori Sustainability Platform?

Status Update: amfori Sustainability Platform