Registration of Interest: Investigation and/or Remediation Handler for Supply Chain Grievance Mechanism Pilot



To maximise the collaborative nature of amfori’s membership, amfori is setting up the Supply Chain Grievance Mechanism (SCGM) to enable its members to provide access to remedy in their global supply chains.

As part of our 2021 SCGM pilot in Vietnam, amfori is looking for service providers to support our members with the investigation and remediation of complaints. amfori’s objective is to create a pool of handlers, to which our members can assign complaints for investigation and/or remediation.

Building an SCGM supports the third pillar of the UN Guiding Principles on Business and Human Rights (UNGP) on ‘Access to Remedy’. This area of the UNGP calls on businesses “to establish or participate in effective operational-level grievance mechanisms for individuals and communities, to make it possible for human rights related grievances to be addressed early and remediated directly”(UNGP 29).

Role of the Investigation/Remediation Handler

amfori members involved in a complaint will be requested to assign a handler for the investigation and remediation of complaints. Assigned handlers will be responsible for investigating and/or providing support to the remediation of complaints received through the SCGM. All grievances will be handled via an online case management system set up by amfori. Selected investigation and/or remediation handlers will receive onboarding training regarding the SCGM case management system.

Selection Process

All service suppliers must comply with the UNGP 31 ‘effectiveness criteria’ and specific participation standards defined by amfori. After assessing the registration of interest, amfori will request further information (if necessary) and determine the suitability of the service provider to be admitted to the investigation/remediation handlers’ pool.

In order to be accepted to the pool of available investigation/remediation handlers, interested parties need to register their interest by filling in the form here.

The registration deadline for consideration in the SCGM Pilot is 1 March 2021, but we encourage you to register your interest as soon as possible as we will assess registrations on a continuous basis. After receiving your registration we will respond within 5 working days.

We look forward to receiving your registration of interest. For further information, please email